FAQ

1. How Do I Contact You?

Visit our Contact page here

2. What Countries Do You Ship To?

We ship worldwide!

3. How Long Will it Take For My Package to Arrive?

After you submit your order, it will take us 5-8 business days to process said order (in-case you need to change you shipping address, adjust your order, …etc). At this point, it will take between 8-20 additional days for domestic packages and 1-2 additional weeks for international packages. 

4. How Do I Track My Order?

You should receive an email, after your order is done processing, containing a tracking number for your package.

Then you can visit this page and enter your tracking number for your order status.

If you don’t receive a tracking number, first check your spam folder.

5. How do I Return/Exchange My Order?

RETURNS

All returns must be received within 30 days for US orders and 45

days for international orders for your returns to be processed.

EXCHANGES

Not all items can be exchanged as some products may be out

of stock or discontinued. If you have questions about your

return/exchange please contact us

6. How do I Cancel My Order?

All cancellations must be made within 12hrs of initial purchase.  You must contact us within the first 12hrs, Even if we do not respond right away, your request to cancel must be received within the first 12hrs after a purchase. 

Due to the nature of our custom products, every order is "made to order" . Your product starts manufacturing process 1 day after you place your order, so we do not allow cancellations after 12hrs.